Fixing Mac Outlook Not Syncing With Exchange Server

Syncing issues between Mac Outlook and Exchange Server is a very common issue and due to this mailboxes are not updated on the server-side as well as on client-side. In this blog, we are discussing the ways to fix Mac Outlook not syncing with Exchange Server problem.

Reasons for Mac to Exchange Server synchronization problem

Many Mac Outlook users face this issue, so we need to realize the causes behind it.

1. Offline mode – when Mac Outlook is in offline mode
2. Failed to connect – Failed to connect to Mac Outlook with Exchange Server
3. Cache issues – Outlook cache is corrupted
4. Settings – Settings not configured properly

How to fix Outlook for Mac not sync with Exchange Server?

There are various ways to fix Mac Outlook sync with Exchange Server –

1. Check Offline mode

2. Rebuild Mac Outlook file

To fix this issue, follow the mentioned steps –

1. Close Outlook for Mac related processes running in the system.
2. Take backup of identities folder of Outlook for Mac in C drive.
3. Click on Outlook application with Alt key and hold to start Microsoft database utility app.
4. Select the identity you want to recreate and click the Rebuild option.
5. Wait for the process to complete.

3. Clear cache

This method works when a specific folder is not synchronizing, the rest of Exchange folders are synchronizing with Outlook.

First, ensure that there is a connection between Mac Outlook and Exchange Server. Right-click on respective Exchange folder which is not synchronizing and click on the Properties option. Now, switch to the General tab and click the option Empty cache. Next, check if the folder is synchronized and new items are received in it.

4. Confirm Exchange Connectivity

The issue can be due to error in connection of MS Outlook with correct Exchange Server. Check once to confirm if this is the issue or not. Follow the process for this –

Go to Tools > Accounts in Mac Outlook and check over the Exchange account. If you find an orange indicator against the added Exchange account, it means there is some issue with it. You can disconnect and reconfigure it. Try to connect with Outlook on web and check the status of Exchange Server. If all is well, connect the desired server again.

The above methods can help you to troubleshoot synchronization issue between Outlook for Mac and Exchange Server.

What's next if the issue still persist?

If the above-stated solutions cannot fix Mac Outlook not syncing with Exchange Server problem, it is suggested to export Mac Outlook data to PST file format. For this, one of the reliable solutions is OLM to PST Converter by Softaken.It allows you to migrate Mac Outlook OLM file to Outlook 2019, 2016, 2013, 2010, etc. You can export specific data of Outlook for Mac and save it to your defined location with this tool. Also, all editions of Mac Outlook are supported by the application.

Ending Lines

To resolve the synchronization issue between Mac Outlook and Exchange Server, you can use these the above discussed manual solutions. However, if all the methods fail to resolve the issue, you can recover Outlook for Mac data using OLM to PST Converter.